Terms & Conditions

The following terms and conditions of the LAVINIE Cosmetics AG will apply for your orders in LAVINIE Switzerland’s online shop and are in effect at the time of this current version:

1. Ordering

You can order 24/7 via our online shop or per email. All information about the product and prices during the order process are not binding and subject to confirmation. By submitting your order, you place a binding offer which will be confirmed by ourselves as soon as you receive a confirmation email with an order number. Only then you can claim the delivery of the product(s).

2. Prices                                                                                                       

All prices shown are in Swiss Francs.

3. Conditions of Payment

The delivery of the ordered goods is effected against payment with Credit Card, Paypal or payment in advance (and the bank transaction has taken place) with the indication of the order number. The total amount to be transferred and the detailed account specifications will be enclosed in the order confirmation email.

4. Delivery

a. Delivery within Switzerland and the Principality of Liechtenstein:

For deliveries within Switzerland and the Principality of Liechtenstein a fixed delivery amount of CHF 9.- will be charged. For order amounts of CHF 250.- and higher, LAVINIE will not charge any delivery cost. The approximate delivery time is normally two to three working days.

b. Delivery outside of Switzerland:

No Swiss VAT (8%) is charged for ordered product(s) with a delivery address outside of Switzerland, however, the Swiss VAT is applied for the shipping cost. Delivery cost for outside Switzerland for one to five products is charged with CHF 25.-, for six products or more, a fix cost of CHF 50.-. These shipping flat rates cover only the shipping cost, but not the possibly arising customs duties, the legally applicable Value Added Tax (VAT), Sales Tax or other fees in the destination country.

The approximate delivery time for orders to be shipped within Europe is two to four working days, outside of Europe between five and eight working days.

5. Return Policy

We are convinced that you purchase an excellent quality product with our hand cream and we want you to be happy with all our products and services, too. Should you - for any reason – not be happy with our product, we offer you to return your purchased product(s) after prior consultation of us within a preriod of seven days after the delivery is completed. Return deliveries are only accepted if no seals on the product are broken and when the product is still in it’s original packaging and the parcel is sent with sufficient postage.

Return address:

LAVINIE Cosmetics AG
Schulhausstrasse 18
3900 Brig

Please be aware, that this return policy is not valid for personalized products or hand creams produced on special requests.

We will reimburse your return shipment cost in case the merchandise is damaged when arrived at your place or has quality defects. We ask for your understanding that in all other cases, the shipping cost have to be paid by yourself.

6. Final Provisions

a. Applicable law: In case of any dispute, only Swiss law is applicable.

b. Place of juridistriction are the courts located where the headquarters of LAVINIE Cosmetics AG are domiciled.


Terms and conditions, as per March 25, 2014

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